Shipping policy
Shipping costs
Shipping within the United States is free. There is no minimum order value for free US shipping. The shipping charge for an eligible US delivery is $0.00 USD.
Delivery region
This policy covers deliveries within the United States. Enter your complete delivery address at checkout, including any apartment or unit number, and review the address before placing your order. Use the email address at which you want to receive order and shipping updates.
Processing time
Order processing takes 1-2 business days. Processing is the part of the delivery timeline before the parcel enters transit. Business days are Monday to Friday, excluding public holidays. The same business-day definition applies to the processing, transit and total delivery periods in this policy.
Order cutoff
The order cutoff is 2:00 PM EST/EDT (Eastern Time). Orders received after the cutoff, on a weekend or on a public holiday enter the processing schedule on the next business day. The processing period remains 1-2 business days.
Dispatch and tracking
Orders are packed and dispatched by our fulfillment partner. Your shipping confirmation email includes a tracking link. Use that link to follow the shipment and keep your order number for any delivery questions.
The Track Order page brings together the delivery timeline and the contact route for help with tracking. If you need help finding a shipping confirmation, email info@houseofpippa.com with your order number.
Transit time
Transit takes 5-8 business days after processing. This is the carrier stage of the delivery timeline. Business days are Monday to Friday, excluding public holidays.
Total delivery time
The total delivery time is 6-10 business days: 1-2 business days for processing plus 5-8 business days in transit. The total includes both stages. Weekends and public holidays are excluded from this business-day calculation.
Use the total period when planning for delivery, rather than treating the transit period as the time from placing an order. The cutoff above determines when an order enters the processing schedule.
Delivery updates and delays
If dispatch is delayed beyond the promised processing period, we will contact you with the revised timing and the option to agree to the delay or cancel the unshipped order for a refund. Your rights under applicable law continue to apply.
For a parcel that has already entered transit, contact support if the delivery period has passed or a tracking update needs clarification. Include the order number and the information shown by the tracking link so the delivery question is tied to the correct shipment.
Missing deliveries
If tracking shows a delivery that you have not received, check the delivery address on your order and contact support with the order number and tracking details. Tell us whether the address includes a reception area or another place where a parcel could have been received. Support will help investigate the delivery issue.
Keep the shipping confirmation and any carrier messages while the issue is being reviewed. Send new information in the same email conversation to keep the order details together.
Damaged or incorrect items
If an item arrives damaged or the wrong item is delivered, contact info@houseofpippa.com with the order number and photographs of the item and packaging. Returns for defective or incorrect items are free. Wait for the support confirmation and return instructions before sending anything back.
The Return and Refund Policy explains the return and exchange process. Keep the item, tags and packaging available while support assists with the issue.
Address questions
If you notice an error in your delivery details, email support with your order number and the corrected information. Support will confirm the next steps for that order. An address question should include the complete corrected address to keep the instructions clear.
Reading the delivery timeline
The processing and transit periods describe different stages of the same order. Processing starts with the order schedule described above. Transit follows dispatch. The total delivery period combines the two stages, so the transit period should not be added to the total again.
A business day is counted using the Monday-to-Friday schedule stated in this policy. A weekend between two stages does not become a processing or transit business day. Public holidays are also excluded. Use the complete delivery timeline when comparing an order date with the progress shown in a shipping update.
The cutoff is stated in Eastern Time. EST refers to Eastern Standard Time and EDT refers to Eastern Daylight Time. The applicable Eastern Time designation changes with daylight saving time; the stated local cutoff remains 2:00 PM. If you are ordering from a different US time zone, compare your local time with Eastern Time when reviewing the cutoff.
Keeping your order information together
Your order confirmation and shipping confirmation serve different purposes. The order confirmation records the purchase details. The shipping confirmation provides the link used to follow the parcel. Keep both messages so you can refer to the order and the shipment without mixing their details.
When sending a delivery question, include the order number in the message and describe the specific update you want help with. A question about the address should include the delivery details in question; a tracking question should include the status currently shown. This helps support identify the information relevant to your request.
If you ordered more than one item, identify the item connected to your question. For damage, include photographs of the affected item and packaging. For a missing delivery, include the tracking information and the delivery address shown on the order. Send these details directly to support rather than posting personal order information publicly.
Related policies
Business information
Houseofpippa
Mumora Media LLC
Business address
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Support hours
Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)