Refund policy
Your return period
You have 30 days from delivery to request a return. Contact info@houseofpippa.com within this period and include your order number. The return period begins when the item is delivered.
Condition of returned items
Items returned because you have changed your mind must be unworn, unwashed and undamaged, with their tags and original packaging. Keep the tags attached while deciding whether to keep the item, and retain the packaging for the return.
For an item that arrived defective, damaged or incorrect, follow the separate section below. The condition requirements for a change-of-mind return do not remove the assistance available for an issue that was present on delivery or your rights under applicable law.
Registering a return
Before returning an item, email your order number, the item you want to return and whether you are requesting a refund or an exchange. Support will confirm the request and provide the next steps.
A return must be registered before it is sent. The return address is provided with the support confirmation. Follow the address and instructions in that confirmation, and keep the shipment receipt and tracking information for your records.
The business address in the contact block identifies the operator of Houseofpippa. Use the return instructions supplied for your registered request when preparing the parcel.
Free size or color exchanges
You can request an exchange for a different size or color within 30 days from delivery. Email info@houseofpippa.com with your order number, the item being exchanged and the size or color you would like instead.
Once the exchange is registered, the replacement is reserved and dispatched immediately. You do not need to wait for your returned item to reach us before the replacement is sent.
The exchange is free for you. Houseofpippa pays for both the return label and the replacement shipping. Support provides the return label and the instructions for returning the original item.
If the requested size or color is unavailable, support will let you know and arrange a refund instead. The refund is returned to the original payment method. The exchange process keeps the replacement request and the return instructions together in the same support conversation.
Return shipping costs
For a change-of-mind return requesting a refund, the customer pays the return shipping cost. This differs from a size or color exchange, for which Houseofpippa pays both the return label and the replacement shipping.
For a defective or incorrect item, the return is free. Contact support to register the issue and receive the appropriate return instructions before arranging a shipment.
Defective, damaged or incorrect items
If your item arrived defective, damaged or different from the item ordered, email support with your order number and photographs showing the issue. Include a photograph of the packaging where it helps explain damage that occurred in delivery.
Support will provide the next steps and any return instructions for the affected item. There is no return shipping charge to you for a defective or incorrect delivery. These provisions also apply when you initially contacted support about a delivery issue.
Refunds and the original payment method
Approved refunds are issued to the original payment method used for the order. Support will send confirmation when the refund has been issued. Retain that confirmation with your order information.
After refund confirmation, the payment provider requires 5-10 business days to process the credit. Business days are Monday to Friday, excluding public holidays. This is the payment provider's processing period after confirmation.
If this period has passed and the credit is still missing, contact your payment provider with the refund confirmation and email support with your order number. Keeping the confirmation available helps connect the payment question to the approved refund.
Preparing your return
Pack the registered item with its tags and original packaging. Follow the instructions supplied by support for the return label, delivery address and order identification. Keep a copy of the shipment receipt after handing over the parcel.
If you are exchanging an item, use the return label supplied by Houseofpippa. Continue the exchange conversation with support if you need help with the label or the requested replacement option.
Order questions before delivery
For an order correction or cancellation request, email support with your order number and the change you are requesting. Support will confirm the next steps for the order. For dispatch delays, the options described in the Shipping Policy apply.
Your legal rights
This policy describes the Houseofpippa return and exchange service. It does not limit rights or remedies that applicable law gives you for defective, incorrect or undelivered goods. The service commitments above continue to apply alongside the Terms of Service.
Choosing the request that matches your needs
Tell support whether you want a different size or color, or whether you want to return the purchase for a refund. This distinction determines the next steps and the return shipping arrangement described above. Include the name of the item as it appears in the order so the request is connected to the correct product.
For an exchange, state the exact size and color requested. Support uses that information to arrange the replacement and the return label. Keep the confirmation containing those details, and reply in the same conversation if you need to clarify the requested option.
For a refund request involving several items, identify each item being returned. Retain the instructions until the return and refund are complete. The order number, shipment receipt and refund confirmation provide the records needed for a question about any stage of the process.
Related policies
Business information
Houseofpippa
Mumora Media LLC
Business address
30 N Gould St, Ste N, Sheridan, WY 82801, United States
Support hours
Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time)