FAQ

Email info@houseofpippa.com with your order number and a description of your question. You can also use the Contact form to send the same details.

Review the product photographs, selected color and size, and the item quantity. Check your delivery address and email address at checkout so your order information has the correct contact details.

Shipping within the United States is free without a minimum order value. See the Shipping Policy for the delivery terms.

Processing takes 1-2 business days and transit takes 5-8 business days, for a total of 6-10 business days. Business days are Monday to Friday, excluding public holidays. The order cutoff is 2:00 PM EST/EDT (Eastern Time).

Use the tracking link in your shipping confirmation email. Visit Track Order for the delivery timeline and the contact route for an order question.

You have 30 days from delivery to request a return. Items must be unworn, unwashed and undamaged, with their tags and original packaging. Email support before returning an item, then follow the instructions in the confirmation.

Yes, register a size or color exchange within 30 days of delivery by emailing your order number and preferred option. The exchange is free, including the return label and replacement shipping. The replacement is reserved and dispatched immediately after registration, before your return arrives. If your requested option is unavailable, a refund is arranged instead.

Contact support with your order number and photographs showing the issue. Returns for a defective or incorrect item are free. The Return and Refund Policy explains the next steps.

The refund goes to your original payment method. After confirmation, the payment provider requires 5-10 business days to process the credit. Business days are Monday to Friday, excluding public holidays.

Open the size options on that product's page to see its listed sizes. For a question about a particular option, send the product link and the size you are considering to info@houseofpippa.com.

Select a color on the product page and review the corresponding product image. Check the selected option again before adding the item to your cart.

Prices are shown in US dollars (USD). Review your selected items and order total at checkout, and see the Payment Policy for refund information.

Email and contact-form support is available Monday to Friday, 9:00 AM to 3:00 PM EST/EDT (Eastern Time). Send your question to info@houseofpippa.com or use the Contact form.